NOT HAPPY WITH YOUR PURCHASE?
You can return any item within 14 days of receipt for a refund of that item or exchange it for a different size or colour. This includes sale items. Postage costs will not be refunded.
In all cases, the items returned must be in their original condition, which includes tags and any packaging. All goods will be inspected on return.
The goods are your responsibility until they reach us. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
Items with “wear and tear” damage can be sent back but may be denied a return on inspection. The decisions of our returns team are final.
Customers must contact us first before return or exchange. We will offer you the return shipping address after confirming.
To action a return follow the instructions below:
To return an item, please first contact us on firstname.lastname@example.org with details of the reason for the return or exchange.
Upon receiving your enquiry we will confirm the validity of your return/exchange or ask for further information. We will then provide you with our returns address, if you could then send the item with a note enclosed with your name, address, and email.
If it is our mistake then we will cover the postage (all you will need to do is send us a photo of the shipping receipt). If we don't have your replacement we will let you know and work out a solution.
Returns (UK Only)
For refunds the cost of the return will be paid by the customer via a courier option of their choice. We recommend Signed For shipping at least.
UK Returns with Budget Shipping
A maximum £4.50 postage can be claimed upon shipping items with errors or items with manufacturing faults. A valid shipping receipt must be sent with the return or emailed to email@example.com.
For non-UK customers, unfortunately, at this time we are unable to offer a free returns service for parcels delivered to non-UK addresses and return postal costs are the responsibility of the customer. Please ensure you keep proof of postage as the items remain your responsibility until they are delivered to us.
Any items not delivered due to recipient not being home will be returned to the depot after the second attempt, items not collected from the depot will be returned to us and we will issue a full refund MINUS the postal charges. We advise customers to select an address that they can guarantee someone being there to receive the item (home or place of work).
If you have any queries regarding the refund and exchange policy please do not hesitate to contact us. Your statutory rights are not affected.